Our Story

We are a part of the Car Nation Canada Family of Dealerships where commitment to customer satisfaction is top priority.

Opening in the early 2000's, Georgetown Kia is one of Ontario's earliest Kia Dealerships. Experience is one of Georgetown Kia's strengths within the ever-rising Kia brand.

Conveniently located in Georgetown's main strip on Guelph Street, Georgetown Kia includes a standalone, state-of-the-art facility for New Inventory, Service & Parts and an adjacent Pre-Owned building.

Georgetown Kia is one of the Toronto Area's most popular Kia Dealerships, accruing interest from Brampton, Burlington, Milton, Mississauga, Oakville, Orangeville & Georgetown!

In 2013, Georgetown Kia's commitment to customer satisfaction and stellar reputation earned the Ontario-Kia DealerRater Dealer of the year for attaining quality reviews from online customers.We did again by winning the consumer satisfaction award for 2017 for attaining maximum quality reviews from our customers.

Come in today & experience the Georgetown Kia Difference!

 

About Car Nation Canada


All across Canada small, local businesses take on a life of their own, driven by one person's hard work and determination. Trials and tribulations abound as a business grows into a mature enterprise. People help you along the way; you capitalize on your opportunities, learn from your mistakes and move forward, always ensuring that you did your best, worked your hardest, conducted yourself honestly, while improving the industry that you are now a part of.

This is the story of Car Nation Canada, an Automotive Dealership Group started by local entrepreneur, Rick Paletta.

What is Car Nation Canada?


The Family of Automotive Dealerships now known as Car Nation Canada has become one of the largest automotive groups in Ontario. The growth has been accomplished by unifying sales process of the automotive-buying experience, ensuring that exceptional customer service is experienced by anyone and everyone that walks through a Car Nation Canada Dealership door.

Car Nation Canada has carefully considered who we are and how we want to be perceived by the car-buying public. Today's car buyer has done their research and is much more informed before they make their purchase.

Car Nation Canada understands the importance of making an informed decision. Our mandate is to become the market leader in providing resources that will help consumers make better purchasing decisions. No matter what the brand or what city you are in, you can always be assured that Car Nation Canada Dealerships include great-looking dealerships, exceptional service, a friendly, no-hassle environment and the most competitively priced vehicles anywhere in Ontario.

Message from the President & CEO....


"Over the years, we've grown as an automotive group and we have our customers to thank for it. We don't take our past or future for granted and we strive to be better every day. As the business changes our goals evolve along with it, so your feedback is very important to us. As one of the largest automotive groups in Canada, we are passionate about our business and we want you to feel the same passion."

Come in and experience the Car Nation Canada Difference Today!

AODA Policy

Accessible Information Policy

1. Purpose


1.1. The Car Nation Canada Family of Dealerships (The Dealerships) respectfully acknowledges the independence, dignity, integration and equal opportunity afforded to those with disabilities.

1.2. With that in mind, the purpose of this Policy is to promote continuous improvement in customer service by ensuring The Dealerships provides a professional sales and service environment that is accessible to all persons, including those with disabilities.

1.3. We are committed to ensuring equal access and participation for people with disabilities.

1.4. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

1.5. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner.

1.6. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario's accessibility laws, AODA.


2. Mission Statement


2.1. At Car Nation Canada, our Family of Dealerships provides industry leading automotive sales and service experiences by treating every customer and employee like family. We exceed expectations by providing superior customer service, supporting our communities and employing the most talented people in the industry. You will come in as a customer and leave as family.


3. Definitions


3.1. AODA - Accessibility for Ontarians with Disabilities Act.

3.2. Persons with Disabilities - any person who has a disability as defined under the Human Rights Code.

3.3. HR Department - the Human Resources Department.

3.4. The Dealerships - Car Nation Canada family of dealerships.


4. Scope

4.1. This policy applies to all employees within the Dealerships and our visitors; it will outline the steps taken to ensure we continue to provide excellent customer service whenever a situation regarding the need for accommodation arises.

4.2. It is the responsibility of both employees of the Dealerships and visitors to ensure that we communicate and comply with this policy.


5. Policy

5.1. Assistive Devices

5.1.1. As a service provider, we are committed to accommodating all persons with disabilities and their companions by any means reasonable. Assistive devices may be used to access The Dealership's premises, unless there is a risk to the health and safety of the individual or others, or a security risk. This assistance can include, but may not be limited to:

5.1.1.1. Assistive Devices such as walkers, wheelchairs, canes, etc.

5.1.1.2. Communication needs such as visual, audio, sensory, etc.

5.1.1.3. Service animals such as seeing-eye-dogs, etc.

5.1.1.4. Personal support such as a relative, a PSW (Personal Support Worker), etc.


5.2. Information and Communication

5.2.1. The Dealerships will take steps to ensure that all publicly available information is accessible upon request. All publicly available information will be available in various formats to meet individual needs of customers with disabilities, within a reasonable timeframe, from the HR Department.

5.2.2. The company will take all reasonable steps to ensure that all website and content conform to the Web Content Accessible Guidelines 2.0, by the date specified in the AODA.


5.3. Notice of Service Disruptions

5.3.1. If there is a situation that occurs which prevents The Dealerships from being able to provide appropriate accessibility to all customers, notifications will be posted at all customer entrances. This notification will provide details of the reason for the disruption, what is being done in the interim and the expected duration of the disruption. Should there be an emergency temporary disruption; The Dealerships will not be able to give satisfactory notice.


5.4. Feedback Process

5.4.1. The Dealerships acknowledge that customers may wish to provide feedback based on a policy or service. The Dealerships encourage any person wishing to do so to e-mail the Dealerships or complete a Feedback Form obtained located on our company website through contact us. Customers will also be given the opportunity to provide alternate methods of feedback, such as verbally or over the telephone. All forms will be submitted to the HR department and the response given will take into account the person's disability and how best to address the situation.


5.5. Accessible Emergency and Public Safety Information

5.5.1. The Dealerships recognize that persons with disabilities may need assistance in various ways in order to gain access to emergency and public safety information. The Dealerships are committed to providing customers with publicly available emergency information, which will be available in accessible formats upon request. Furthermore, employees with disabilities will be provided with individualized emergency response information, when necessary.


5.6. Training

5.6.1. All employees of The Dealerships will be made aware of their duties and responsibilities when interacting with the public on behalf of the organization. Employees will participate in the self-paced information training provided by Service Ontario.

5.6.2. The training will ensure that employees are comfortable and educated about communicating appropriately and respectfully with customers who have various types of disabilities.


5.7. Recruiting, Selection, and Employment

5.7.1. The Dealerships are committed to providing equal and accessible employment practices. Accessible options will be provided throughout the entire recruitment cycle, to ensure that barriers in accommodation are eliminated. The public and staff will be notified that, when requested, The Dealerships will accommodate people with disabilities during the recruitment and selection process, and accommodations will continue when the candidate is hired.

5.7.2. Candidates will be notified about the accommodation policy via the company website or the recruiting website. The recruiter or hiring manager will consult with the candidate prior to a formal interview in order to determine any accommodation requirements.


6. For More Information and/or Contact Information

6.1. The Human Resources Department.
Phone: 519-753-9708
Fax: 519-286-0424
E-mail: hr@carnationcanada.com

Hours

  • Monday 9:00am - 9:00pm
  • Tuesday 9:00am - 9:00pm
  • Wednesday 9:00am - 9:00pm
  • Thursday 9:00am - 9:00pm
  • Friday 9:00am - 9:00pm
  • Saturday 9:00am - 6:00pm
  • Sunday 12:00pm-5:00pm
  1. Georgetown Kia

    314 & 199 Guelph Street
    Georgetown, ON L7G 4B5

    • Sales: 1 (866) 980-4212
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